Privacy Policy
Effective Date: June 3, 2026
Brows by Lilli PMU Studio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website at browsfix.com, communicate with us, book appointments, submit inquiries, or interact with us through any channel, including text messaging.
By using our website or providing your information, you agree to the practices described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
Information Collected Automatically (Device Information)
When you visit our website, we may automatically collect certain information about your device and website usage, including:
• Web browser type and version
• IP address
• Time zone setting
• Cookie identifiers and usage data
• Pages viewed and time spent on pages
• Referring and exit pages
• Interaction and browsing behavior
We may collect this information through cookies, log files, web beacons, pixels, and similar technologies. We may also use analytics tools such as Google Analytics to improve website performance and user experience.
Information You Provide (Personal Information)
We collect personal information that you voluntarily provide to us, including:
• Full name
• Email address
• Phone number, including mobile number
• Appointment details and service requests
• Information submitted through intake or consultation forms
• Photographs voluntarily provided for consultation purposes
• Any additional information shared through forms, emails, phone calls, text messages, social media, or in person consultations
• Health, skin, or treatment related information necessary for safe service delivery
This information may be collected through:
• Website contact forms
• Booking and appointment systems
• Consultation forms
• Email communications
• Phone calls and text messages
• Social media inquiries
• In person consultations
When you provide your mobile phone number, you may also consent to receive SMS text messages from Brows by Lilli PMU Studio as described below.
HOW WE USE YOUR PERSONAL INFORMATION
We use your information to:
• Respond to inquiries and provide customer support
• Schedule appointments and consultations
• Provide PMU, beauty, training, and related services
• Send appointment confirmations and reminders
• Communicate important service updates
• Process payments and invoices
• Maintain client records and treatment history
• Improve our website and services
• Send promotional or marketing communications where permitted by law
SMS TEXT MESSAGING PROGRAM
Brows by Lilli PMU Studio may offer SMS messaging to keep clients informed about appointments and services.
Program Description
If you opt in, you may receive messages related to:
• Appointment confirmations
• Appointment reminders
• Scheduling updates or changes
• Service notifications
• Customer support communication
• Promotional offers and announcements where permitted by law
Consent and Opt In
You will only receive SMS messages if you voluntarily opt in by:
• Submitting a form with your phone number
• Requesting text communication
• Providing verbal or written consent during booking or consultation
SMS consent is not required to purchase services. No SMS messages are sent without consent.
Message Frequency
Message frequency varies based on appointments and communication needs.
Costs
Message and data rates may apply depending on your mobile carrier.
Opt Out
You may opt out at any time by replying STOP to any message. You may receive a final confirmation message after opting out.
Help
For assistance, reply HELP to any message or contact us at:
Email: browsbylilli@gmail.com
Website: browsfix.com
SHARING YOUR PERSONAL INFORMATION
We do not sell your personal information.
Mobile Information Protection
No mobile information, including phone numbers, SMS consent data, or opt in data, will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is only shared with service providers required to operate messaging services.
Service Providers
We may share information with trusted third party providers who assist with:
• Website hosting
• Payment processing
• Booking and scheduling systems
• CRM and communication tools
• Analytics and marketing platforms
These providers only access information needed to perform their services.
Legal Compliance
We may disclose information when required by law or to:
• Comply with legal obligations
• Respond to court orders or lawful requests
• Protect our rights and property
• Prevent fraud or misuse
COOKIES AND ADVERTISING
We use cookies and similar technologies to improve website performance and analyze traffic.
You may disable cookies in your browser settings, but some website features may not function properly.
We may use advertising platforms such as Google and Meta to deliver relevant marketing content.
DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
DATA RETENTION
We retain personal information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements, unless a longer retention period is required by law.
YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw SMS consent
To exercise these rights, contact us at browsbylilli@gmail.com
THIRD PARTY LINKS
Our website may contain links to third party websites. We are not responsible for their privacy practices or content.
CHILDREN’S PRIVACY
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Updates will be posted with a revised Effective Date. Continued use of our website or services means you accept the updated policy.
CONTACT US
Brows by Lilli PMU Studio
Website: browsfix.com
Email: browsbylilli@gmail.com